FULL unrestricted access to our Joomla! CMS User Guides

FULL access to our Joomla! CMS User Guides

For the duration of the subscription period we provide the council with full unrestricted access to our online Joomla! User Guides at www.joomlers.uk.

PRIORITY Personal Email and Telephone Support

PRIORITY Personal Email & Telephone Support

For the duration of the subscription period the council receive priority personal attention when they telephone or email.

We do our best to provide the council with answers to their questions about how to use the core Joomla! CMS and Third Party Applications listed in our Service Level Agreement.

DAILY, WEEKLY & MONTHLY Joomla! CMS Website Maintenance

DAILY, WEEKLY & MONTHLY Joomla! CMS Website Maintenance

For the duration of the subscription period we provide the council with continuous Joomla! CMS Website Maintenance.

Joomla! Website Maintenance provided is tailored to meet the council's needs.

Our aim?

To make it harder for a potential attacker to hack into the council's website.

Service Level

Here is a summary of the Joomla! CMS maintenance we provide for the council.

WEEK 1

When the council's subscription commenced, we:

1. established a record of Joomla! CMS maintenance, which we called the Maintenance Schedule;

2. conducted a server-side Security Audit of the council's Joomla! CMS;

3. produced an Action Plan to address any vulnerabilities identified;

4. implemented the Action Plan;

5. installed and configured a Web Application Firewall;

6. fine tuned the Joomla! CMS .htaccess file;

7. installed and configured a Backup Utility;

8. created a folder called MYBACKUPS outside the PUBLIC_HTML folder on the server hosting the council's Joomla! CMS (for the purpose of receiving weekly Backup Archives).

DAILY

On a daily basis, we:

1. monitor for and promptly install Joomla! CMS Updates;

2. monitor for and promptly install Third Party Application Updates;

3. monitor Joomla! CMS back end activity;

4. notify the council by email if we see evidence of suspicious Joomla! CMS back end activity;

5. monitor Joomla! CMS uptime;

6. notify the council by email if we observe extended periods of Joomla! CMS downtime;

7. record Joomla! CMS and Third Party Application updates in the Maintenance Schedule.

WEEKLY

On a weekly basis, we:

1. create a Backup Archive;

2. send the Backup Archive to the MYBACKUPS folder on the server hosting the council's Joomla! CMS;

3. conduct a server-side Security Audit of the Joomla! CMS, including scan for suspicious and malicious content in Joomla! CMS files;

4. notify the council by email if we discover evidence of the Joomla! CMS having been hacked;

5. record changes made to the Joomla! CMS's configuration in the Maintenance Schedule.

MONTHLY

On a monthly basis, we:

1. conduct a supplementary browser-side Security Audit of the Joomla! CMS;

2. send a copy of the updated Maintenance Schedule to the council by email;

3. remind the council how to download Backup Archives from the MYBACKUPS folder.

WEBSITE RECOVERY

If the council's Joomla! CMS is hacked or breaks during the Subscription Period then we attempt to resolve the issue by restoring one or more Backup Archives.

BEFORE YOU SUBSCRIBE

We'll perform a browser-side scan of your website to quickly check for any evidence of it having been hacked.

If the browser-side scan suggests your website may have been hacked then we'll recommend that you:

• commission repair of your hacked website,
• restore your last known clean backup, or
• re-build your website using a fresh installation of the latest Joomla! version

before you subscribe.

If the browser-side scan suggests your website has not been hacked then for peace of mind we'll offer to perform a server-side scan of your website before you subscribe (we'll charge a nominal fee for this service, to be refunded when you subscribe).

If the server-side scan indicates your website has been hacked then we'll recommend you follow the steps outlined above before you subscribe.

Disclaimer

We cannot guarantee that your Joomla! CMS Website will not be hacked or break during the subscription period.

No-one can provide such a guarantee.

We can however make it harder for a potential attacker to hack into your website.

And whilst you will retain responsibility for taking all reasonable practical steps to protect your Joomla! CMS Website, for example:

• using very strong secure passwords;
• restricting user access to the Joomla! CMS Control Panel;
• using SFTP or FTPS protocol when connecting to the server via an FTP client;
• protecting devices used to access the Joomla! CMS from being infected by malware

we'll be on hand throughout the subscription period to help and support you by providing personal email and telephone support and full unrestricted access to our Joomla! User Guides.

Read more: Joomla! CMS Support Terms of Service.