PERSONAL & LOCAL Joomla!® CMS Support

Need some help improving your website's security?

Subscribe to WYNCHCO Joomla! CMS Support to benefit from:

FULL unrestricted access to our Joomla! CMS User Guides,
PRIORITY Personal Email and Telephone Support, and
DAILY, WEEKLY & MONTHLY Joomla! CMS Website Maintenance,

ALL tailored to meet your specific needs,

AND regardless of where your website is hosted.

WYNCHCO Joomla! CMS Support is provided on a subscription basis.

And supported by our Service Level Agreement.

Why SUBSCRIBE to WYNCHCO Joomla! CMS Support?

How do businesses, academy schools, third sector and public sector organisations benefit from a subscription to WYNCHCO Joomla! CMS Support?

Organisations benefit in three major ways when they subscribe.

FULL unrestricted access to our Joomla! CMS User Guides

PRIORITY Personal Email and Telephone Support

PRIORITY Personal Email & Telephone Support

For the duration of the subscription period we'll do our best to provide you with answers to your questions about how to use the core Joomla! CMS and Third Party Applications listed in our Service Level Agreement.

You may contact us by email and telephone using the contact details published at our website (www.wynchco.uk).

We'll respond to your emails and telephone calls between the hours of 09:00 - 17:00 GMT (Monday - Friday) excluding UK bank holidays.

DAILY, WEEKLY & MONTHLY Joomla! CMS Website Maintenance

For the duration of the subscription period we'll provide you with Joomla! CMS Website Maintenance.

The Joomla! CMS Website Maintenance we provide will be tailored to your needs.

Our aim?

To make it harder for a potential attacker to hack into your website.

Example Service Level

Here is a summary of the Joomla! CMS Website Maintenance we provide when you subscribe.

WEEK 1

When your subscription commences, we will:

1. establish a record of Joomla! CMS maintenance, to be called the Maintenance Schedule;

2. conduct a server-side Security Audit of your Joomla! CMS;

3. produce an Action Plan to address the vulnerabilities identified;

4. implement the Action Plan;

5. install and configure a Web Application Firewall;

6. fine tune the Joomla! CMS .htaccess file (Apache web server), web.config file (Microsoft IIS web server) or nginx.conf file (NginX web server);

7. install and configure a Backup Utility;

8. create a folder called MYBACKUPS outside the PUBLIC_HTML or HTTPDOCS folder on the server hosting your Joomla! CMS (to which we'll send weekly Backup Archives).

DAILY

On a daily basis, we will:

1. monitor for and promptly install Joomla! CMS Updates;

2. monitor for and promptly install Third Party Application Updates;

3. monitor Joomla! CMS back end activity;

4. notify you by email if we see evidence of suspicious Joomla! CMS back end activity;

5. monitor Joomla! CMS uptime;

6. notify you by email if we observe extended periods of Joomla! CMS downtime;

7. record Joomla! CMS and Third Party Application updates in the Maintenance Schedule.

WEEKLY

On a weekly basis, we will:

1. create a Backup Archive;

2. send the Backup Archive to the MYBACKUPS folder on the server hosting your Joomla! CMS;

3. conduct a server-side Security Audit of your Joomla! CMS, including scan for suspicious and malicious content in Joomla! CMS files;

4. notify you by email if we discover evidence of the Joomla! CMS having been hacked;

5. record changes made to your Joomla! CMS's configuration in the Maintenance Schedule.

MONTHLY

On a monthly basis, we will:

1. conduct a supplementary browser-side Security Audit of your Joomla! CMS;

2. send a copy of the updated Maintenance Schedule to you by email;

3. remind you how to download Backup Archives from the MYBACKUPS folder.

WEBSITE RECOVERY

If your Joomla! CMS is hacked or breaks during the Subscription Period then we'll attempt to resolve the issue by restoring one or more Backup Archives.

Here's how to subscribe to WYNCHCO Joomla! CMS Support

Call us to explore how we can tailor the service we provide to meet your specific needs.

Call Customer Support on 0161 818 8228

Disclaimer

We cannot guarantee that your Joomla! CMS Website will not be hacked or break during the subscription period.

No-one can provide such a guarantee.

We can however make it harder for a potential attacker to hack into your website.

And whilst you will retain responsibility for taking all reasonable practical steps to protect your Joomla! CMS Website, for example:

using very strong secure passwords;
restricting user access to the Joomla! CMS Control Panel;
using SFTP or FTPS protocol when connecting to the server via an FTP client;
protecting devices used to access the Joomla! CMS from being infected by malware

we'll be on hand throughout the subscription period to help and support you by providing personal email and telephone support and full unrestricted access to our Joomla! User Guides.