SUBSCRIBE to Joomla!® CMS Support

Which package is best for you?

BASIC Joomla! CMS Support

Customers who are time rich and looking for guidance and support whilst adopting a hands on approach choose this support package.

BASIC Joomla! CMS Support
+ Joomla! CMS Security Cover

Customers who want the added reassurance provided by someone else quickly responding to Joomla! Security Releases choose this support package.

PRO Joomla! CMS Support

Businesses and organisations which want to protect their online assets but have insufficient resources available in-house choose this support package.

If in-house resources are available then we can offer support in the form of Joomla! Coaching & Training.

Read more: Joomla! CMS Coaching & Training Packages.

Recent Joomla! 3 Update History

Joomla! 3 was launched in the last quarter of 2012.

Since then the average number of updates issued by the Joomla! Project has been 8.25 per year.

In 2016 the Joomla! Project issued 8 updates (5 bug fix & 3 critical security fixes).

In 2015 they issued 9 updates (5 bug fix & 4 critical security fixes).

Miss critical security updates at your peril.

Either get proactive or engage the services of another to be proactive for you.

Joomla! help & support  by Telephone & Email

Call us during office hours (Monday - Friday, 09:00 - 17:00 GMT) or email us 24/7.

NO premium call rates!

We will answer your questions about how to use the Joomla! CMS and any one of our WYNCHCO Joomla! Templates.

Guaranteed prompt reply.

Contact Customer Support on 0161 818 8228.

Comprehensive illustrated Joomla! User Guides

Full unrestricted access to our illustrated Joomla! User Guides.

Frequently updated.

Read more: WYNCHCO Joomla! User Guides.

Joomla! help & support by Telephone & Email

Call us during office hours (Monday - Friday, 09:00 - 17:00 GMT) or email us 24/7.

NO premium call rates!

We will do our best to answer your questions about the day to day operation of the Joomla! CMS.

Guaranteed prompt reply.

Contact Customer Support on 0161 818 8228.

Comprehensive illustrated Joomla! User Guides

Full unrestricted access to our illustrated Joomla! User Guides.

Frequently updated.

Read more: WYNCHCO Joomla! User Guides.

Joomla! CMS Security Cover

When providing Joomla! CMS Security Cover we will:

1. initially install and configure a Web Application Firewall application (or WAF),
2. consult with you to arrive at an optimal WAF configuration for your needs,
3. customise the default Joomla! CMS htaccess file to further optimise website security,
4. use the WAF to monitor for and block IP addresses that trigger WAF security exceptions,
5. actively monitor for announcements of Joomla! CMS Security Releases by the Joomla! Project, and
6. ensure your Joomla! CMS is always using the latest available release of the installed WAF.

We will also:

1. promptly install Joomla! CMS Security Releases and WAF Releases;
2. perform a full back up of the Joomla! CMS before installing Joomla! CMS and WAF Releases;
3. record the changes made in a Maintenance Schedule and send you a copy by email, and
4. make the backup copy of the Joomla! CMS available for you to download from our servers.

Joomla! CMS Security Cover does not include installation of:

• Joomla! CMS Bug Fix Releases, and/or
• any other updates or releases for 3rd Party Applications used by your Joomla! CMS.

If you would like to broaden the scope of cover then please request PRO Joomla! CMS Support.

Definition of Joomla! CMS Security Release

One accompanied by Release Notes which identify fixes for security issues.

Definition of Joomla! CMS Bug Fix Release

One that is not accompanied by Release Notes which identify fixes for security issues.

Joomla! help & support by Telephone & Email

Call us during office hours (Monday - Friday, 09:00 - 17:00 GMT) or email us 24/7.

NO premium call rates!

We will do our best to answer your questions about the day to day operation of the Joomla! CMS.

Guaranteed prompt reply.

Contact Customer Support on 0161 818 8228.

Comprehensive illustrated Joomla! User Guides

Full unrestricted access to our illustrated Joomla! User Guides.

Frequently updated.

Read more: WYNCHCO Joomla! User Guides. 

Joomla! CMS Security Cover

When providing Joomla! CMS Security Cover we will:

1. initially install and configure a Web Application Firewall application (or WAF),
2. consult with you to arrive at an optimal WAF configuration for your needs,
3. customise the default Joomla! CMS htaccess file to further optimise website security,
4. use the WAF to monitor for and block IP addresses that trigger WAF security exceptions,
5. actively monitor for announcements of Joomla! CMS Security Releases by the Joomla! Project, and
6. ensure your Joomla! CMS is always using the latest available release of the installed WAF.

We will also:

1. promptly install Joomla! CMS Security Releases and WAF Releases;
2. perform a full back up of the Joomla! CMS before installing Joomla! CMS and WAF Releases;
3. record the changes made in a Maintenance Schedule and send you a copy by email, and
4. make the backup copy of the Joomla! CMS available for you to download from our servers.

Definition of Joomla! CMS Security Release

One accompanied by Release Notes which identify fixes for security issues.

Definition of Joomla! CMS Bug Fix Release

One that is not accompanied by Release Notes which identify fixes for security issues.

Joomla! CMS Maintenance

When providing Joomla! CMS Maintenance Cover we will periodically check for and review:

1. announcements of Joomla! CMS Bug Fix Releases and Security Releases by the Joomla! Project,
2. announcements of new releases for all Third Party Applications listed in our Service Level Agreement, and
3. suspicious or malicious content in Joomla! CMS files.

We will also periodically:

1. perform a full back up of the Joomla! CMS before installing Joomla! CMS Releases and Third Party Application Releases;
2. install any Joomla! CMS Bug Fix Releases, Joomla! CMS Security Releases and any releases of Third Party Applications listed in our Service Level Agreement;
3. record the changes made in a Maintenance Schedule and send you a copy by email, and
4. make the backup copy of the Joomla! CMS available for you to download from our servers.

Upon request we will restore a previous backup copy of the Joomla! CMS in accordance with our Service Level Agreement.

Definition of Joomla! CMS Bug Fix Release

One that is not accompanied by Release Notes which identify fixes for security issues.

Periodically

This could be weekly, monthly, three-monthly etc.

The frequency you choose will be reflected in our Service Level Agreement.