WYNCHCO Joomla!® CMS Support

Full unrestricted access to our Joomla! CMS User Guides

Full unrestricted access to our Joomla! CMS User Guides

For the duration of the subscription period we'll provide you with full unrestricted access to our online Joomla! User Guides at www.joomlers.uk.

Personal Email and Telephone Support

Personal Email & Telephone Support

For the duration of the subscription period we'll do our best to provide you with answers to your questions about how to use the core Joomla! CMS and Third Party Applications listed in our Service Level Agreement.

You may contact us by email and telephone using the contact details published at our website (www.wynchco.uk).

We'll respond to your emails and telephone calls between the hours of 09:00 - 17:00 GMT (Monday - Friday) excluding UK bank holidays.

Joomla! CMS Website Maintenance

Joomla! CMS Website Maintenance

For the duration of the subscription period we'll provide you with Joomla! CMS Website Maintenance.

The Joomla! CMS Website Maintenance we provide will be tailored to your needs.

Our aim?

To make it harder for a potential attacker to hack into your website.

Example Service Level Agreement

Here is an example of what Joomla! CMS Website Maintenance might include when you subscribe.

WEEK 1

We will:

1. establish a record of Joomla! CMS maintenance, to be called the Maintenance Schedule;

2. conduct a server-side Security Audit of your Joomla! CMS;

3. produce an Action Plan to address the vulnerabilities identified;

4. implement the Action Plan;

5. install and configure a Web Application Firewall;

6. fine tune the Joomla! CMS .htaccess file (Apache web server), web.config file (Microsoft IIS web server) or nginx.conf file (NginX web server);

7. install and configure a Backup Utility;

8. create a folder called MYBACKUPS outside the PUBLIC_HTML or HTTPDOCS folder on the server hosting your Joomla! CMS.

DAILY

We will:

1. monitor for and promptly install Joomla! CMS Updates;

2. monitor for and promptly install Third Party Application Updates;

3. monitor Joomla! CMS backend activity;

4. notify you by email if we see evidence of suspicious Joomla! CMS backend activity;

5. monitor Joomla! CMS uptime;

6. notify you by email if we observe extended periods of Joomla! CMS downtime;

7. record Joomla! CMS and Third Party Application updates in the Maintenance Schedule.

WEEKLY

We will:

1. create a Backup Archive;

2. send the Backup Archive to the MYBACKUPS folder on the server hosting your Joomla! CMS;

3. conduct a server-side Security Audit of your Joomla! CMS, including scan for suspicious and malicious content in Joomla! CMS files;

4. notify you by email if we discover evidence of the Joomla! CMS having been hacked;

5. record changes made to your Joomla! CMS's configuration in the Maintenance Schedule.

MONTHLY

We will:

1. conduct a supplementary browser-side Security Audit of your Joomla! CMS;

2. send a copy of the updated Maintenance Schedule to you by email;

3. remind you how to download Backup Archives from the MYBACKUPS folder.

WEBSITE RECOVERY

If your Joomla! CMS is hacked or breaks during the Subscription Period then we'll attempt to resolve the issue by restoring one or more Backup Archives.

BEFORE YOU SUBSCRIBE

We'll perform a browser-side scan of your website to quickly check for any evidence of it having been hacked.

No point improving the security of an already-hacked website!

If the initial scan suggests the website may have been hacked then we'll offer to undertake a server-side scan for a nominal fee (to be refunded if you subsequently subscribe).

Should the server-side scan identify suspicious and malicious content in your Joomla! CMS's files then we'll recommend that you:

• commission repair of your hacked website,
• restore your last known clean backup, or
• re-build your website using a fresh installation of the latest Joomla! version

before you subscribe.

Disclaimer

We cannot guarantee that your Joomla! CMS Website will not be hacked or break during the subscription period.

It's not possible for anyone to provide such a guarantee.

We can however make it harder for a potential attacker to hack into your website.

And whilst you will retain responsibility for taking all reasonable practical steps to protect your Joomla! CMS Website, for example:

• using very strong secure passwords;
• restricting user access to the Joomla! CMS Control Panel;
• using SFTP or FTPS protocol when connecting to the server via an FTP client;
• protecting devices used to access the Joomla! CMS from being infected by malware

we'll be on hand throughout the subscription period to help and support you by providing personal email and telephone support and full unrestricted access to our Joomla! User Guides.

Read more: Joomla! CMS Support Terms of Service.