Improve your website's performance and security
Call 0161 818 8228
Call 0161 818 8228
Subscribe to WYNCHCO Joomla! CMS Support to benefit from:
- Full unrestricted access to our Joomla! CMS User Guides,
- Priority Personal Email and Telephone Support, and
- Daily, Weekly and Monthly Joomla! CMS Website Maintenance.
All tailored to meet your specific needs,
And regardless of where your website is hosted.
WYNCHCO Joomla! CMS Support is provided on a subscription basis.
And supported by our Service Level Agreement.
Why subscribe to WYNCHCO Joomla! CMS Support?
We help and support managers responsible for Joomla! CMS websites in UK businesses, academy schools, third sector and public sector organisations in Cheshire, Greater Manchester, Merseyside, North West England & the UK.
How do organisations benefit from a subscription to WYNCHCO Joomla! CMS Support?
Managers of businesses, academy schools and other organisations benefit in three major ways.
For the duration of the subscription period we'll provide you with full unrestricted access to our online Joomla! CMS User Guides.
For the duration of the subscription period we'll provide you with full unrestricted access to our online Joomla! CMS User Guides.
Priority Personal Email & Telephone Support
Priority Personal Email & Telephone Support
For the duration of the subscription period we'll do our best to provide you with answers to your questions about how to use the core Joomla! CMS and Third Party Applications listed in our Service Level Agreement.
You may contact us by email and telephone using the contact details published at our website (www.wynchco.uk).
We'll respond to your emails and telephone calls between the hours of 09:00 - 17:00 GMT (Monday - Friday) excluding UK bank holidays.
Daily, Weekly and Monthly Joomla! CMS Website Maintenance
Daily, Weekly and Monthly Joomla! CMS Website Maintenance
For the duration of the subscription period we'll provide you with Joomla! CMS Website Maintenance.
The Joomla! CMS Website Maintenance we provide will be tailored to your needs.
Our aim?
To make it harder for a potential attacker to hack into your website.
Example Service Level
Here is a summary of the Joomla! CMS Website Maintenance we provide when you subscribe.
Week 1
When your subscription commences, we will:
- establish a record of Joomla! CMS maintenance, to be called the Maintenance Log Book;
- conduct a server-side Security Audit of your Joomla! CMS;
- produce an Action Plan to address the vulnerabilities identified;
- implement the Action Plan;
- install and configure a Web Application Firewall;
- fine tune the website's HTACCESS file (Apache web server) or WEB CONFIG file (Microsoft IIS web server);
- install and configure a Backup Utility;
- create a folder called MYBACKUPS outside the PUBLIC_HTML or HTTPDOCS folder on the server hosting your Joomla! CMS (to which we'll send weekly Backup Archives).
Daily
On a daily basis, we will:
- monitor for and promptly install Joomla! CMS Updates;
- monitor for and promptly install Third Party Application Updates;
- monitor Joomla! CMS back end activity;
- notify you by email if we see evidence of suspicious Joomla! CMS back end activity;
- monitor Joomla! CMS uptime;
- notify you by email if we observe extended periods of Joomla! CMS downtime;
- record Joomla! CMS and Third Party Application updates in the Maintenance Log Book.
Weekly
On a weekly basis, we will:
- create a Backup Archive;
- send the Backup Archive to the MYBACKUPS folder on the server hosting your Joomla! CMS;
- conduct a server-side Security Audit of your Joomla! CMS, including scan for suspicious and malicious content in Joomla! CMS files;
- notify you by email if we discover evidence of the Joomla! CMS having been hacked;
- record changes made to your Joomla! CMS's configuration in the Maintenance Log Book.
Monthly
On a monthly basis, we will:
- conduct a supplementary browser-side Security Audit of your Joomla! CMS;
- send a copy of the updated Maintenance Log Book to you by email;
- remind you how to download Backup Archives from the MYBACKUPS folder.
Website Recovery
If your Joomla! CMS is hacked or breaks during the Subscription Period then we'll attempt to resolve the issue by restoring one or more Backup Archives.
For Personal Joomla! CMS Support
Call Customer Support on 0161 818 8228Call Customer Support on 0161 818 8228
We help and support businesses and organisations located in Cheshire, Greater Manchester, Merseyside and the North West from our office in Warrington.
If you are based in the UK but outside the North West, we can still help.
We'll perform a browser-side scan of your website to quickly check for any evidence of it having been hacked.
If the browser-side scan suggests your website has not been hacked then for peace of mind we'll offer to perform a server-side scan of your website before you subscribe (we'll charge a nominal fee for this service, to be refunded when you subscribe).
If either the browser-side scan or server-side scan indicates your website has been hacked then we'll recommend that you:
- commission repair of your hacked website,
- restore your last known clean backup, or
- re-build your website using a fresh installation of the latest Joomla! version
before subscribing to WYNCHCO Joomla! CMS Support.
If you are hosting your Joomla! CMS website on an Nginx server then we'll recommend that you check your hosting provider will:
- allow custom Nginx configuration, and
- guarantee that Nginx can load the custom nginx.conf file (essential when using Akeeba Admin Tools Nginx Configuration Maker)
before subscribing to WYNCHCO Joomla! CMS Support.
We cannot guarantee that your Joomla! CMS Website will not be hacked or break during the subscription period.
No-one can provide such a guarantee.
We can however make it harder for a potential attacker to hack into your website.
And whilst you will retain responsibility for taking all reasonable practical steps to protect your Joomla! CMS Website, for example:
- using very strong secure passwords;
- restricting user access to the Joomla! CMS Control Panel;
- using SFTP or FTPS protocol when connecting to the server via an FTP client;
- protecting devices used to access the Joomla! CMS from being infected by malware
we'll be on hand throughout the subscription period to help and support you by providing personal email and telephone support and full unrestricted access to our Joomla! User Guides.
Joomla! CMS Support Case Studies
Read how others benefit from subscribing to one of our Joomla! CMS Support packages.
SIMON Corrugating Machinery Ltd - Runcorn, Cheshire
Simon Corrugating Machinery Ltd asked us to create a simple website design for them.
One that would display well on mobile devices, including smartphones and tablets, as well as PCs.
We were also asked to provide continuous Joomla! CMS Support.
St Margaret's CE Primary School - Warrington, Cheshire
St Margaret's CE Primary School asked if we would redevelop their existing Joomla! CMS website.
Their current version was out of date and not mobile-friendly.
We were also asked to provide continuous Joomla! CMS Support.
Case Study: Website Design for an Academy School.
Birchwood Town Council - Warrington, Cheshire
Birchwood Town Council approached us to ask if we would redevelop their existing website which was looking rather dated and did not display content very well on mobile devices.
Their current website did not comply with WCAG 2.1 Accessibility Guidelines, a legal requirement for public sector organisations in the UK and EU.
We were also asked to provide continuous Joomla! CMS Support.
