Joomla!® CMS Support Packages
SUBSCRIBE to benefit from PERSONAL and LOCAL Help & Support
All our Joomla! CMS Support packages include:
- Telephone help & support during Office Hours.
- 24/7 Joomla! CMS help & support by Email.
- Comprehensive illustrated Joomla! User Guides.
- Continuous help & support regardless of where your website is hosted.
We offer a wide range of Joomla! CMS Support packages.
Need help with your Joomla! website?
Contact Customer Support on 0161 818 8228.
Which package is best for you?
BASIC Joomla! CMS Support
Customers who are time rich and looking for guidance and support whilst adopting a hands on approach choose this support package.
BASIC Joomla! CMS Support
+ Joomla! CMS Security Cover
Customers who want the added reassurance provided by someone else quickly responding to Joomla! Security Releases choose this support package.
PRO Joomla! CMS Support
Businesses and organisations which want to protect their online assets but have insufficient resources available in-house choose this support package.
If in-house resources are available then we can offer support in the form of Joomla! Coaching & Training.
Recent Joomla! 3 Update History
Joomla! 3 was launched in the last quarter of 2012.
Since then the average number of updates issued by the Joomla! Project has been 9 per year.
Approximately HALF of these updates have been SECURITY updates.
Timeline
2018 so far: 11 updates (5 bug fix & 6 security fixes).
2017: 10 updates (4 bug fix & 6 security fixes).
2016: 8 updates (5 bug fix & 3 security fixes).
2015: 9 updates (5 bug fix & 4 security fixes).
Miss critical security updates at your peril.
Be proactive or engage the services of someone who will be proactive on your behalf.
BASIC Joomla! CMS Support
£40 per month (six monthly plan).
INCLUDES
Joomla! help & support by Telephone & Email
Call us during office hours (Monday - Friday, 09:00 - 17:00 GMT) or email us 24/7.
NO premium call rates!
We will answer your questions about how to use the Joomla! CMS and any one of our WYNCHCO Joomla! Templates.
Guaranteed prompt reply.
Call to order
0161 818 8228
BASIC Joomla! CMS Support
+ Joomla! CMS Security Cover
£50 per month (six monthly plan).
SERVICE LEVEL AGREEMENT.
INCLUDES
Joomla! help & support by Telephone & Email
Call us during office hours (Monday - Friday, 09:00 - 17:00 GMT) or email us 24/7.
NO premium call rates!
We will do our best to answer your questions about the day to day operation of the Joomla! CMS.
Guaranteed prompt reply.
Comprehensive illustrated Joomla! User Guides
Full unrestricted access to our illustrated Joomla! User Guides.
Frequently updated.
Joomla! CMS Security Cover
When providing Joomla! CMS Security Cover we will:
- install and configure a Web Application Firewall application to harden website security,
- customise the default Joomla! CMS htaccess file to further harden website security,
- use the Web Application Firewall to monitor for and block IP addresses that trigger security exceptions,
- actively monitor for announcements of Joomla! CMS Security Releases by the Joomla! Project, and
- ensure your Joomla! CMS is always using the latest available release of the installed Web Application Firewall.
We will also:
- promptly install Joomla! CMS Security Releases and Web Application Firewall Releases;
- perform a full back up of the Joomla! CMS before installing Joomla! CMS and Web Application Firewall Releases;
- log the changes made in a Maintenance Schedule and send you a copy by email, and
- make the backup copy of the Joomla! CMS available for you to download via your server's web hosting account control panel.
Joomla! CMS Security Cover does not include installation of:
- Joomla! CMS Bug Fix Releases, and/or
- any other updates or releases for 3rd Party Applications used by your Joomla! CMS.
If you would like to broaden the scope of cover then please request PRO Joomla! CMS Support.
Definition of Joomla! CMS Security Release
One accompanied by Release Notes which identify fixes for security issues.
Definition of Joomla! CMS Bug Fix Release
One that is not accompanied by Release Notes which identify fixes for security issues.
Call to order
0161 818 8228
PRO Joomla! CMS Support
for Businesses & Organisations
FROM £60 per month (six monthly plan).
Price will reflect level of service provided.
SERVICE LEVEL AGREEMENT (flexible plan).
INCLUDES
Joomla! help & support by Telephone & Email
Call us during office hours (Monday - Friday, 09:00 - 17:00 GMT) or email us 24/7.
NO premium call rates!
We will do our best to answer your questions about the day to day operation of the Joomla! CMS.
Guaranteed prompt reply.
Comprehensive illustrated Joomla! User Guides
Full unrestricted access to our illustrated Joomla! User Guides.
Frequently updated.
Joomla! CMS Security Cover
When providing Joomla! CMS Security Cover we will:
- install and configure a Web Application Firewall application to harden website security,
- customise the default Joomla! CMS htaccess file to further harden website security,
- use the Web Application Firewall to monitor for and block IP addresses that trigger security exceptions,
- actively monitor for announcements of Joomla! CMS Security Releases by the Joomla! Project, and
- ensure your Joomla! CMS is always using the latest available release of the installed Web Application Firewall.
We will also:
- promptly install Joomla! CMS Security Releases and Web Application Firewall Releases;
- perform a full back up of the Joomla! CMS before installing Joomla! CMS and Web Application Firewall Releases;
- log the changes made in a Maintenance Schedule and send you a copy by email, and
- make the backup copy of the Joomla! CMS available for you to download via your server's web hosting account control panel.
Definition of Joomla! CMS Security Release
One accompanied by Release Notes which identify fixes for security issues.
Definition of Joomla! CMS Bug Fix Release
One that is not accompanied by Release Notes which identify fixes for security issues.
Joomla! CMS Maintenance Cover
When providing Joomla! CMS Maintenance Cover we will periodically check for and review:
- announcements of Joomla! CMS Bug Fix Releases and Security Releases by the Joomla! Project,
- announcements of new releases for all Third Party Applications listed in our Service Level Agreement, and
- suspicious or malicious content in Joomla! CMS files.
We will also periodically:
- perform a full back up of the Joomla! CMS before installing Joomla! CMS Releases and Third Party Application Releases;
- install any Joomla! CMS Bug Fix Releases, Joomla! CMS Security Releases and any releases of Third Party Applications listed in our Service Level Agreement;
- log the changes made in a Maintenance Schedule and send you a copy by email, and
- make the backup copy of the Joomla! CMS available for you to download via your server's web hosting account control panel.
Upon request we will restore a previous backup copy of the Joomla! CMS in accordance with our Service Level Agreement.
Definition of Joomla! CMS Bug Fix Release
One that is not accompanied by Release Notes which identify fixes for security issues.
Periodically
This could be weekly, monthly, three-monthly etc.
The frequency you choose will be reflected in our Service Level Agreement.
Call to order
0161 818 8228
Terms of Service
Please refer to our Terms of Service before placing your order.
How to place your order
Call us on 0161 818 8228 for PERSONAL and LOCAL Joomla! CMS Support!
