Joomla!® CMS Support Case Studies

For the duration of the subscription period we'll provide you with full unrestricted access to our online Joomla! CMS User Guides.

For the duration of the subscription period we'll provide you with full unrestricted access to our online Joomla! CMS User Guides.

Priority Personal Email & Telephone Support

Priority Personal Email & Telephone Support

For the duration of the subscription period we'll do our best to provide you with answers to your questions about how to use the core Joomla! CMS and Third Party Applications listed in our Service Level Agreement.

You may contact us by email and telephone using the contact details published at our website (www.wynchco.uk).

We'll respond to your emails and telephone calls between the hours of 09:00 - 17:00 GMT (Monday - Friday) excluding UK bank holidays.

For the duration of the subscription period we'll provide you with Joomla! CMS Website Maintenance.

For the duration of the subscription period we'll provide you with Joomla! CMS Website Maintenance.

The Joomla! CMS Website Maintenance we provide will be tailored to your needs.

Our aim?

To reduce the risk of your Joomla! CMS Website being Compromised.

Example Service Level

Here is a summary of the Joomla! CMS Website Maintenance we provide when you subscribe.

Week 1

When your subscription commences, we will:

1. establish a record of Joomla! CMS maintenance, to be called the Maintenance Log Book;
2. conduct a server-side Security Audit of your Joomla! CMS;
3. produce an Action Plan to address the vulnerabilities identified;
4. implement the Action Plan;
5. install and configure a Web Application Firewall;
6. fine tune the website's htaccess file (Apache web server) or web config file (Microsoft IIS web server);
7. install and configure a Backup Utility;
8. create a folder outside the public_html or httpdocs folder on the server hosting your Joomla! CMS (to which we'll send weekly Backup Archives).

Daily

On a daily basis, we will:

1. monitor for and promptly install Joomla! CMS Updates;
2. monitor for and promptly install Third Party Application Updates;
3. monitor Joomla! CMS back end activity;
4. notify you by email if we see evidence of suspicious Joomla! CMS back end activity;
5. monitor Joomla! CMS uptime;
6. notify you by email if we observe extended periods of Joomla! CMS downtime;
7. record Joomla! CMS and Third Party Application updates in the Maintenance Log Book.

Weekly

On a weekly basis, we will:

1. create a Backup Archive;
2. send the Backup Archive to the folder on the server hosting your Joomla! CMS;
3. conduct a server-side Security Audit of your Joomla! CMS, including scan for suspicious and malicious content in Joomla! CMS files;
4. notify you by email if we discover evidence of the Joomla! CMS having been Compromised;
5. record changes made to your Joomla! CMS's configuration in the Maintenance Log Book.

Monthly

On a monthly basis, we will:

1. conduct a supplementary browser-side Security Audit of your Joomla! CMS;
2. send a copy of the updated Maintenance Log Book to you by email;
3. remind you how to download Backup Archives from the Backup Archive folder.

Website Recovery

If your Joomla! CMS Website is Compromised during the Subscription Period then we'll attempt to resolve the issue by restoring Backup Archives.

We will ask you to confirm your website is using the Joomla! 5.x CMS.

We'll perform a browser-side scan of your website to quickly check for any evidence of it having been hacked.

If the browser-side scan suggests your website has not been hacked then for peace of mind we'll offer to perform a server-side scan of your website before you subscribe (we'll charge a nominal fee for this service, to be refunded when you subscribe).

If either the browser-side scan or server-side scan indicates your website has been hacked then we'll recommend that you:

• commission repair of your hacked website,
• restore your last known clean backup, or
• re-build your website using a fresh installation of the latest Joomla! version

before subscribing to WYNCHCO Joomla! CMS Support.

If you are hosting your Joomla! CMS website on an Nginx server then we'll recommend that you check your hosting provider will:

• allow custom Nginx configuration, and
• guarantee that Nginx can load the custom nginx.conf file (essential when using Akeeba Admin Tools Nginx Configuration Maker)

before subscribing to WYNCHCO Joomla! CMS Support.

We do not guarantee that your Joomla! CMS Website will not be Compromised.

No-one can provide such a guarantee.

Subscribing to WYNCHCO Joomla! CMS Support will however reduce the risk of Compromise.

Read more: Joomla! CMS Support Terms of Service.