Subscribe to WYNCHCO Joomla!® CMS Help and Support

WYNCHCO Joomla! CMS Help and Support is bespoke.

Our Service Level Agreement will reflect your specific needs.

The Subscription Period will be for a pre-determined finite period of time.

The Contract Price will reflect the extent of help and support to be provided.

Contact us to discuss how we can help

Call 0770 300 4155 to discuss how we can help

The Joomla! Project™ recommends that you use the latest available version of its CMS.

The Joomla! Project only provides bug fix and security fix support for the latest versions of its CMS, namely:

• Joomla! 5.x, and
• Joomla! 6.x.

It no longer provides support for previous versions of its Joomla! CMS.

Websites using older versions of Joomla! CMS are therefore at increased risk of becoming Compromised.

This risk can be significantly reduced by using the latest version of Joomla! CMS with your Website.

If you need help migrating your Website to Joomla! 6 then just ask.

Contact Customer SupportCall 0770 300 4155 to explore how we can help you.

Daily, Weekly and Monthly Joomla! CMS Website Maintenance.

For the duration of the Subscription Period we'll provide your Joomla! CMS Website with continuous Maintenance.

Subscribe to improve your Website's resilience and reduce the risk of it becoming Compromised.

Example Service Level

Here is a summary of the Joomla! CMS Website Maintenance we'll provide when you subscribe.

Week 1

When your subscription commences, we will:

1. establish a record of Joomla! CMS Website Maintenance, to be called the Maintenance Log Book;
2. conduct a server-side Security Audit of your Joomla! CMS Website;
3. produce an Action Plan to address the vulnerabilities identified;
4. implement the Action Plan;
5. install and configure a Web Application Firewall;
6. install and configure a Backup Utility;
7. create a folder called mybackups outside the document root on the server hosting your Joomla! CMS Website (to which we'll send weekly Backup Archives).

Daily

On a daily basis, we will:

1. monitor for and promptly install Joomla! CMS Updates;
2. monitor for and promptly install Third Party Application Updates;
3. monitor Joomla! CMS back end activity;
4. notify you by email if we see evidence of suspicious Joomla! CMS back end activity;
5. monitor Joomla! CMS Website uptime;
6. notify you by email if we observe extended periods of Joomla! CMS Website downtime;
7. record Joomla! CMS and Third Party Application updates in the Maintenance Log Book.

Weekly

On a weekly basis, we will:

1. create a Backup Archive;
2. send the Backup Archive to the mybackups folder on the server hosting your Joomla! CMS Website;
3. conduct a server-side Security Audit of your Joomla! CMS, including scan for suspicious and malicious content in Joomla! CMS files;
4. notify you by email if we discover evidence of the Joomla! CMS having become Compromised;
5. record changes made to your Joomla! CMS's configuration in the Maintenance Log Book.

Monthly

On a monthly basis, we will:

1. conduct a supplementary browser-side Security Audit of your Joomla! CMS Website;
2. send a copy of the updated Maintenance Log Book to you by email;
3. remind you how to download Backup Archives from the mybackups folder.

Website Recovery

If your Joomla! CMS Website were to become Compromised during the Subscription Period then we'll attempt to resolve the issue by restoring Backup Archives.

Priority Personal Email & Telephone Support.

For the duration of the Subscription Period we'll do our best to provide you with answers to your questions about how to use the core Joomla! CMS and Third Party Applications listed in our Service Level Agreement.

You may contact us by email and telephone using the contact details published at our website (www.wynchco.uk).

We'll respond to your emails and telephone calls between the hours of 09:00 - 17:00 GMT (Monday - Friday) excluding UK bank holidays.

Unrestricted Access to our JOOMLERS.UK User Guides.

Subscribers benefit from unrestricted access to our comprehensive online JOOMLERS.UK User Guides.

We frequently update our illustrated step by step guides to keep them current, relevant and useful to WYNCHCO Joomla! CMS Help and Support subscribers.

Use our unique WYNCHCO Template with your Website.

WYNCHCO Joomla! CMS Help and Support includes a non-exclusive limited licence to use our unique WYNCHCO Template with your Website.

Our unique WYNCHCO Template Design comprises:

• three Style Sheets,
• dozens of Custom Styles organised into groups,
• each of which can be changed in an instant via the Website Dashboard,

putting you in complete control of your Website's Look & Feel.

A WYNCHCO Template Design makes it easy to change the appearance of your Website with just a few mouse clicks.

And make your Website look great regardless of device and screen size.

Read more: WYNCHCO Mobile Friendly Accessible Website Designs.

Simon Corrugating Machinery Ltd

Runcorn, Cheshire

The company asked us to help make their website more resilient several years ago.

The company has since benefited from both a modern responsive website which is accessible to the widest possible audience.

And the reassurance provided by their subscription to continuous WYNCHCO Joomla! CMS Help and Support.

Case Study: Joomla! CMS Help and Support for Business.

Manx Urology Consulting

Isle of Man

The medical practice subscribed to our offer of continuous WYNCHCO Joomla! CMS Help and Support when they approached us for help with creating a Joomla! CMS website.

The medical practice has since enjoyed the peace of mind which comes from knowing that when issues arise they can give us a call.

Case Study: Joomla! CMS Help and Support for the Health Sector.

Before we commit to providing Joomla! CMS Help and Support we'll help you confirm that your Joomla! CMS Website is hosted on an Apache or LiteSpeed server which:

• complies with the minimum technical requirements for hosting a Joomla! CMS Website;
• permits Hosting Control Panel access via an HTTPS connection;
• permits access to the server via an FTP over TLS (FTPS) or Secure File Transfer Protocol (SFTP) connection.

Next we'll perform a browser-side and server-side scan of your Joomla! CMS Website to check it has not hitherto become Compromised.

If it has become Compromised then we'll recommend that your Website be repaired, restored to its last known clean backup, or re-built using a fresh installation of the latest version of Joomla! CMS before we commit to providing Joomla! CMS Help and Support.

We do not warrant or guarantee that the Customer's Joomla! CMS Website was not is not and will not become Compromised before during or after the Subscription Period.

No-one can provide such a guarantee.

Read more: Joomla! CMS Help and Support Terms of Service.