Case Study: Help and Support for Business

Daily, Weekly and Monthly Joomla! CMS Website Maintenance.

For the duration of the subscription period we'll provide you with continuous Joomla! CMS Website Maintenance.

Subscribe to improve your website's resilience and reduce the risk of Compromise.

Example Service Level

Here is a summary of the Joomla! CMS Website Maintenance we provide when you subscribe.

Week 1

When your subscription commences, we will:

1. establish a record of Joomla! CMS maintenance, to be called the Maintenance Log Book;
2. conduct a server-side Security Audit of your Joomla! CMS;
3. produce an Action Plan to address the vulnerabilities identified;
4. implement the Action Plan;
5. install and configure a Web Application Firewall;
6. fine tune the website's htaccess file (Apache web server) or web config file (Microsoft IIS web server);
7. install and configure a Backup Utility;
8. create a folder called mybackups outside the public_html or httpdocs folder on the server hosting your Joomla! CMS (to which we'll send weekly Backup Archives).

Daily

On a daily basis, we will:

1. monitor for and promptly install Joomla! CMS Updates;
2. monitor for and promptly install Third Party Application Updates;
3. monitor Joomla! CMS back end activity;
4. notify you by email if we see evidence of suspicious Joomla! CMS back end activity;
5. monitor Joomla! CMS uptime;
6. notify you by email if we observe extended periods of Joomla! CMS downtime;
7. record Joomla! CMS and Third Party Application updates in the Maintenance Log Book.

Weekly

On a weekly basis, we will:

1. create a Backup Archive;
2. send the Backup Archive to the mybackups folder on the server hosting your Joomla! CMS;
3. conduct a server-side Security Audit of your Joomla! CMS, including scan for suspicious and malicious content in Joomla! CMS files;
4. notify you by email if we discover evidence of the Joomla! CMS having been Compromised;
5. record changes made to your Joomla! CMS's configuration in the Maintenance Log Book.

Monthly

On a monthly basis, we will:

1. conduct a supplementary browser-side Security Audit of your Joomla! CMS;
2. send a copy of the updated Maintenance Log Book to you by email;
3. remind you how to download Backup Archives from the mybackups folder.

Website Recovery

If your Joomla! CMS Website is Compromised during the Subscription Period then we'll attempt to resolve the issue by restoring Backup Archives.

Priority Personal Email & Telephone Support.

For the duration of the subscription period we'll do our best to provide you with answers to your questions about how to use the core Joomla! CMS and Third Party Applications listed in our Service Level Agreement.

You may contact us by email and telephone using the contact details published at our website (www.wynchco.uk).

We'll respond to your emails and telephone calls between the hours of 09:00 - 17:00 GMT (Monday - Friday) excluding UK bank holidays.

Unrestricted Access to our JOOMLERS.UK User Guides.

Subscribers benefit from unrestricted access to our online JOOMLERS.UK User Guides.

We frequently update our guides to keep them current, relevant and useful to WYNCHCO Joomla! CMS Help and Support subscribers.

Non-subscribers may also find content of interest to them in the abridged version of our guides.

Use our unique WYNCHCO Template with your Website.

WYNCHCO Joomla! CMS Help and Support includes a non-exclusive limited licence to use our unique WYNCHCO Template with your Website.

Our unique WYNCHCO Template Design comprises:

• three Style Sheets,
• dozens of Custom Styles organised into groups,
• each of which can be changed in an instant via the website Dashboard,

putting you in complete control of your website's Look & Feel.

A WYNCHCO Template Design makes it easy to change the appearance of your website with just a few mouse clicks.

And makes websites look great regardless of device and screen size.

Read more: WYNCHCO Mobile Friendly Accessible Website Designs.